These General Terms and Conditions (“Terms”) govern the agreement between Nordic Bus (VIP Bus ApS) (“the Provider”) and the customer (“the Customer”) who books any transportation service through the Provider’s website, phone, email, or any other communication channel. By completing a booking and making payment, the Customer confirms acceptance of these Terms and confirms they are authorized to enter into the agreement.
Customer Responsibilities
The Customer must provide accurate booking information, including date, time, pickup and drop-off locations, number of passengers, luggage, and any special requirements. The Customer must notify the Provider promptly of any changes. The Customer agrees to pay all applicable charges, including tolls, parking, waiting time, additional stops, or other surcharges. Deposits may be required to secure bookings, and remaining balances must be paid as instructed.
The Customer is financially responsible for any damage caused to the vehicle or equipment by the Customer or their guests.
Provider Rights
The Provider may refuse or terminate the Service if the Customer or passengers behave unlawfully, abusively, or endanger safety. No refunds will be issued in such cases. The Provider may cancel or modify service in case of mechanical failure, accidents, or force majeure. Alternative solutions, such as a replacement vehicle, rescheduling, or refunds, will be offered where possible.
Personal Belongings
The Provider is not responsible for personal belongings left in the vehicle. Customers must check the vehicle before exiting. If items are found, the Provider will attempt to return them, but delivery is not guaranteed and costs may apply.
Conduct and Safety
Customers must comply with all laws and driver instructions. Seat belts must be worn at all times. Smoking, alcohol, or illegal substances are prohibited unless explicitly permitted. Vehicle capacity limits must not be exceeded.
Cancellation Policy (Updated)
Transfer Services: Free cancellation up to 24 hours before the scheduled service. Cancellations made less than 24 hours before service are charged 100%.
Disposal Services: Free cancellation up to 24 hours before the service. Cancellations made less than 24 hours before service are charged 100%.
City Tours & Excursions: Free cancellation up to 72 hours before the service. Cancellations made less than 72 hours before service are charged 100%.
No-Show Policy
A customer no-show occurs when the Customer fails to arrive within included waiting time: 60 minutes at airport, 15 minutes at seaport, 15 minutes at any other address. After this time, if no contact is made, the booking is considered a no-show, and the service is charged 100% with no refund.
A driver no-show occurs when the Provider fails to arrive as scheduled. The Customer will receive a full refund or may choose rescheduling or a substitute vehicle at no extra cost.
Force Majeure
In case of natural disasters, war, strikes, government restrictions, or other uncontrollable events, obligations are suspended until conditions allow service to resume. If the event lasts more than 30 days, either party may terminate the agreement. Refunds will be issued for services not performed, minus reasonable expenses.
Waiting Time
Waiting time included: 60 minutes at airport, 15 minutes at seaport, 15 minutes at all other locations. Once included waiting time expires with no contact, it is considered a no-show and no refund will be issued.
Entire Agreement
These Terms constitute the full agreement between Nordic Bus (VIP Bus ApS) and the Customer and supersede any prior communication or agreements.
